I had a wonderful stay at Santana Resort. The apartment was spacious and well-furnished, making it feel like a home away from home. Although I noticed some areas could use a bit more thorough cleaning, the overall experience was pleasant and the management made it even better.
Rooms
7.0
The room was quite large and fully furnished, with a comfortable bed and a great kitchen. However, some aspects, like the bathroom cleanliness, needed attention.
Service
8.0
The management, especially Andrew and Raquel, were incredibly friendly and helpful. They really made my stay feel more like home.
Location
8.0
Santana Resort is conveniently located about a 5-10 minute walk from the beach and Surfers Paradise. It was easy to explore the area and enjoy all the dining options nearby.
Dining
7.0
While I didn't dine on-site, the proximity to numerous food places was fantastic. The variety in the area is truly impressive.
Facilities
7.0
I appreciated the well-maintained pool and BBQ area. Having secure parking and laundry facilities was a major plus, though some amenities could use an update.
Jacob
United Kingdom,
January
2025
7.4/10
While my stay at Santana Resort had some low points, like the poor customer service experience and unexpected extra charges, the location was convenient and the amenities, especially the heated pool, were a highlight. Overall, I appreciate the spacious room and kitchen facilities, but there are definitely areas needing improvement.
Rooms
6.0
I enjoyed the spacious one-bedroom room with a well-equipped kitchen, though I did face an issue with the bed configuration as it consisted of two single beds pushed together. The room had a warm ambience, which made for a cozy stay in the mornings.
Service
5.0
The customer service left much to be desired; I encountered a rude resort owner when mistakenly accessing a room, which was disheartening. Communication could have been handled better to avoid the confusion and upset during my stay.
Location
8.0
I found the resort's location great for my needs. It's conveniently located between Broadbeach and Surfers Paradise, just a short walk to public transport and surrounded by restaurants and shops.
Dining
7.0
The on-site BBQ area was a fantastic addition, making it easy to save money by cooking meals instead of dining out. A perfect feature for families looking to make the most of their stay.
Facilities
8.0
The resort offers a lovely heated pool and spa area, which was a joy to use, especially during the cooler evenings. Having a washing machine and dryer available in the unit was also very convenient.
Ernest
United Kingdom,
January
2025
6.4/10
I found the Santana Resort to be a mixed experience. The location was fantastic, close to transportation and eateries, which made getting around easy. However, the room showed signs of wear, especially the bathroom which could have been cleaner. While the pool and sauna were good, there were significant issues with the service, particularly during check-in which left me feeling frustrated.
Rooms
5.0
The room felt dated with cleanliness issues, particularly in the bathroom. The living area was okay, but I found it could use some updating. The air-conditioning system leaked, leaving the carpet wet, which was disappointing.
Service
5.0
The service experience was quite poor overall. Upon arrival, I faced a frustrating incident regarding room keys which was handled poorly by one of the owners, leading to an unpleasant confrontation. Thankfully, the lady owner helped alleviate some tension, but it marred the experience.
Location
9.0
The location was a highlight for me! It was super convenient for accessing public transport and nearby restaurants. Plus, the beautiful beach was just a short stroll away, which made my stay enjoyable.
Dining
7.0
I appreciated the kitchen facilities in my room, especially for preparing some meals before heading out for the day. It helped save money and was convenient after a long day of activities.
Facilities
8.0
The heated pool and sauna were absolute gems! I loved spending downtime there, socializing and relaxing. The games room had potential too, though I didn’t use it much during my stay.
Mia
United Kingdom,
November
2024
7.0/10
I had a pleasant stay at Santana Resort, with a compact and clean one-bedroom apartment that was well-equipped for my family. The location was fantastic, just a short walk to the beach, and the small swimming pool was a hit with my kids. However, the customer service experience was a bit rocky due to some check-in confusion that took place after hours, although overall, the resort managers were friendly and helpful.
Rooms
6.0
My one-bedroom apartment was tidy and had all the necessary kitchen facilities, though it could use some updates. The sofa bed mattress urgently needs replacing, and I found the vertical blinds outdated.
Service
5.0
Check-in was a little confusing as we arrived after hours, but overall the staff I interacted with were friendly and accommodating. It would have been helpful if the instructions for the check-in process were clearer.
Location
8.0
The location is excellent, within walking distance to the beach and public transport, making it easy to enjoy everything Gold Coast has to offer.
Dining
7.0
Having a fully-equipped kitchen made it easy for me to prepare meals before heading out for the day, thus saving money on dining costs.
Facilities
7.0
The small pool and jacuzzi were enjoyable, particularly for unwinding after a day out. However, I felt that access to free wireless internet would greatly enhance the guest experience.
Mark
United Kingdom,
November
2024
5.8/10
My stay at Santana Resort was a bit of a mixed bag. While I appreciated the friendly owners and the great location close to shops and the beach, I was disappointed with the cleanliness and maintenance issues. The air conditioning unit was quite loud, and I encountered some questionable cleanliness in the bedding on my last night. Overall, it was a place with potential but could really use some improvements.
Rooms
6.0
My room had a musty carpet smell, and there were some cleanliness issues, especially with the bedding. On the upside, it was spacious, and the kitchen was well-equipped, but the shower was a bit tricky to manage with the temperature.
Service
8.0
The owners were friendly and helpful, which made a positive impact on my stay. They were readily available to assist with any questions I had regarding the area.
Location
7.0
Santana is conveniently located within walking distance to shops, restaurants, and a bus stop. However, it's worth noting that it's not directly on the beach side, so plan your route accordingly.
Dining
6.0
Dining options nearby were great for breakfast and lunch, though I didn't have the best experience with service during dinner. It was convenient to have a BBQ area for meals as well.
Facilities
7.0
The pool area was lovely and well-maintained, making it a great spot to relax. However, I found some of the facilities could use better upkeep, particularly regarding cleanliness.
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